RETURNS

We want you to feel confident when purchasing from Hello Mama. Eligible physical products may be returned within 30 days of delivery. To qualify for a return, an item must be unused, unworn, unwashed, undamaged, and in its original condition and packaging, when applicable. Proof of purchase may be required. Items that show signs of use or are not in resalable condition will not be accepted for return.
 

BOOKS & PRINTED MATERIALS

Books and other printed materials, including the Hello Mama Companion, may be returned within 30 days of delivery if they are unused and in their original condition. Items that have been written in, damaged, or otherwise used are not eligible for return.

PERSONAL CARE & SELF-CARE PRODUCTS

For hygiene and safety reasons, opened or used soaps, skincare, bath, body, and other personal-care products cannot be returned. Unopened and unused products may be eligible for return within 30 days of delivery.
 

DIGITAL PRODUCTS

Digital downloads and other digital products are non-returnable and non-refundable once delivered or accessed.
 

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and make it right.

REFUNDS

Once an eligible return is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
 

RETURN SHIPPING

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to an error on our part.
 

CONTACT US

To request a return or ask a question about your order, contact us at hellomamausa@gmail.com